Contact us
One address for everything, from a sign-in problem to a privacy request. A person reads every email, and we reply by email.
Write from the email address on your account, so we can find it.
If you are in danger
Call 000 straight away. Then tell us, so we can act on the account.
Help with your account
Signing in, verification, your subscription, or anything that is not working. Tell us what you were doing and what happened. Never send us your password, and never send photos of your ID. Verification is done only through Veriff, inside the app.
Report someone
If someone asks you for money, gifts or bank details, threatens or harasses you, or is not who they say they are, email us with their display name and what happened. Screenshots help. We look into every report.
If someone has shared, or threatens to share, an intimate image of you, you can also report it to eSafety at esafety.gov.au.
Privacy requests
Start your subject line with “Privacy request” and tell us which you want:
- a copy of the personal information we hold about you;
- a correction to something you cannot edit in the app;
- to delete your account.
We reply within 30 days. Our privacy policy explains what we hold and what deleting an account removes.
Complaints
Email support@dulcet.club and we will reply within 30 days. If your complaint is about privacy and you are not satisfied with our answer, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.